Discord
Connection help, announcements, wipe discussion, and quick community questions.
SUPPORT / REPORTS / APPEALSRight issue.
Right issue.
Right channel.
General questions stay simple. Player reports and appeals use private email channels while structured website intake remains intentionally disabled.
Support channels
support@snowyyservers.com
Account, technical, website, and other non-enforcement questions that need a direct reply.
admin@snowyyservers.com
Infrastructure, formal administration, partnerships, and business matters—not player reports.
PLAYER REPORT / PRIVATE EMAIL
Report a player.
Include the player name, Steam ID64 when available, approximate time and time zone, server, a concise explanation, and links to unedited evidence.
Website case intake is intentionally disabled. Email reports privately. Do not post evidence or accusations in a public Discord channel where the subject could be alerted.
ENFORCEMENT APPEAL / PRIVATE EMAIL
Appeal enforcement.
Include your Steam name, Steam ID64, ban reason or reference, a clear timeline, and any new context or evidence staff should review.
Appeals are reviewed privately by Snowyy staff. Sending an appeal requests review; it does not guarantee reversal or disclosure of private investigation material.
FIELD NOTES / FAQ
Before you submit.
Structured website intake is being held for a later phase. Use support@snowyyservers.com for private reports and appeals@snowyyservers.com for appeals, and keep your sent message for follow-up.
01How do I find a Steam ID64?
Use the 17-digit Steam identifier beginning with 7656119. It may appear in server tools, Steam profile utilities, or a copied profile lookup. Do not submit a display name in the ID field.
02What evidence helps a player report?
An unedited clip, approximate time and time zone, server name, reported player name, Steam ID64 when available, and a short explanation of what staff should inspect. Avoid public accusations that could tip off the subject.
03Will I be told what happened to a reported player?
Staff may confirm receipt or ask follow-up questions, but privacy, anti-evasion work, and investigation integrity can limit what is shared about another player's account or enforcement.
04What makes an appeal useful?
A clear timeline, the enforcement reason, what you believe was wrong, any new evidence, and an honest account of your actions. Repeating insults or denying verifiable facts does not help the review.
05Where should general technical issues go?
Use Discord for fast community help or email support@snowyyservers.com for account, connection, and website issues. Player reports currently go to support@snowyyservers.com and enforcement appeals go to appeals@snowyyservers.com.